Complaints report

Every year we report on all complaints received by the complaints team. The report includes statistical information about:

• complaints received
• requests for review by the Executive Director of Corporate Governance
• complaints made to the Office of the Independent Adjudicator for Higher Education (OIA) or any other adjudicator
• the nature of complaints and findings

The report also includes statistics relating to the profile of students making complaints, including equality-monitoring statistics. We take the relevant equality information from the central student records database and keep it anonymous once collected.

A copy of the report is available on request from the Complaints team by emailing complaintsadvice@port.ac.uk.

OIA Annual Statements

The OIA Annual Statement (referred to as the Annual Letter prior to 2016) provides contextual information for the handling of complaints made about the University of Portsmouth to the Office of the Independent Adjudicator for Higher Education (OIA), and their outcomes following OIA investigations.

Annual statements for all providers can be viewed on the OIA’s website. To view statements for individual universities, click on “search for a provider” and type in the name of the university for which you wish to see the statement.